Carrier Assure FAQs

Carrier Assure helps you find the best trucking company using a sophisticated software that utilizes thousands of algorithms to analyze over 2,000,000 DOT numbers daily creating a live performance score for each authorized trucking company.

As we continue to develop new phases and features for our users, we also provide ongoing resources to assist you. Below are answers to some common questions regarding our platform.

If you want to know how to use Carrier Assure, click below to watch the video.

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Are you an onboarding company like Truckstop-RMIS or Highway?

No, they are our partners! Customers with onboarding platforms add Carrier Assure to make things easier. We compliment the onboarding platforms by cutting through all the data and giving you an answer. Onboarding platforms have so much wonderful data, but to scale your business, some employees cannot be analyzing and going through that data, so we help guide them. We provide an answer. We synthesize and distill all the data with powerful algorithms to create an easy to understand score of A through F. This allows you to build easy to use procedures for your business and place controls on the use of certain trucking companies.. For example, your after hours team is not allowed to activate or book a carrier with a certain score. Or, for high value shipments, only the trucking companies with a score of an A or a B are allowed to be used.

How does Carrier Assure determine the score?

We use data science, deep industry experience, lots of data, and analytics to try to predict how a trucking company or broker is likely to perform (or arrange) long-haul, interstate shipments so that you may utilize the best-suited provider for your business needs. We built powerful algorithms that consistently comb through lots of data and recalculate each score daily. Each trucking company and broker are compared to peers, and their score reflects their relative performance based on over millions of data points. If you want to know more, click here.

Can I hire a provider with a low score?

Yes, of course. The score is a performance indicator for full truckload, interstate shipments and intended to only be a guide when you’re deciding whether a provider is appropriate for your business. Conduct additional vetting on low scoring providers and perhaps assign a local, easy, low value shipment to test the provider’s capabilities before tendering a full truckload, interstate shipment. If you want to know more about how a provider with a low score can impact your business, click here.

Does the score include violations?

Absolutely. When scoring trucking companies, DOT violations are considered along with their severity, timing, and many other factors. All relevant FMCSA data, including CSA measures, percentiles, inspections, and reported insurance, is automatically included in Carrier Assure’s algorithms. What is unique, is that trucking companies are put into peer groups and compared to each other on their violation or DOT performance. Carrier Assure provides valuable insights into a trucking company’s performance on the road. If you want to know more, click here.

Does Carrier Assure vet insurance policies?

No. Carrier Assure is intended to compliment your onboarding platform or your current insurance vetting process, but we do not collect insurance certificates. We analyze the insurance data received from the FMCSA for trucking companies, considering the types of insurance, relationships with the reported provider, and insurance amounts, which are all reflected in the score.

Are all providers scored?

We only score trucking companies that have valid, for-hire, interstate motor carrier authority with the FMCSA and brokers who have valid FMCSA broker authority and the appropriate bond on file. We do not score trucking companies with a safety rating of Conditional or Unsatisfactory. You may see trucking companies scored that engage in other modes of transportation, to learn more about those modes, watch this video here.

Does the score consider whether a trucking company has broker authority?

Yes. All relevant FMCSA data points are considered. If a trucking company has broker authority and its peers do not, it may have a lower score than its peers because of such authority.

Report a Carrier FAQs

Can I file a report for free?

Yes. register for a free account on carrierassure.com and type in the MC number of the trucking company that you would like to report. You will see the option to report the trucking company. To report the trucking company for service related issues such as no-shows, upgrade to Premium and use the service (stars) review feature, which will impact a trucking company’s score.

Is a report filed against a trucking company vetted first?

Yes. The reports that are filed have to go through multiple verification steps before they are approved to be published. Each report must also have supporting documentation. Carrier Assure takes reports very seriously and asks that its customers do the same. Reports may hurt a carrier’s business and they will impact a carrier’s performance score; for those reasons, reports are not allowed for service related issues such as “no-shows.” Customers are encouraged to use the service review feature instead for such issues.

Can a trucking company respond to a SuspectCarrier Report?

When the report is filed, the carrier will receive an email with a link to respond to the report. The response will be visible to all users of Carrier Assure. If you are a trucking company and you have not received such an email prompting your response to a report, please email us at tech@carrierassure.com. To learn more about reports, click here.

Can a trucking company dispute a SuspectCarrier Report?

Yes. We will try to assist carriers with any disputes when possible. Please email us at tech@carrierassure.com and provide us with a summary of your dispute. Due to staffing shortages, we cannot discuss the reports over the phone.

Will a SuspectCarrier Report impact a trucking company score when available?

Yes. Each type of SuspectCarrier Report impacts a carrier’s score depending on the severity of the reason selected and depending on how recent the incident occured.

What are the reasons available to file a report against a trucking company?

Some of the reasons to file a report against a trucking company include: double brokering, hostage load, cargo claim issue, no insurance, theft, fraud, customer solicitation, and suspicious activity.

What is double brokering?

From an industry perspective, double brokering is when a carrier informs a broker or shipper that the carrier will transport the goods under specific DOT and MC numbers and the carrier in turns, gives or transports the shipment under different DOT and MC numbers.

Why is double brokering bad?

When a carrier brokers a shipment to another DOT and/or MC number without informing the customer, it is considered one of the worst things a carrier can do to a broker or shipper. Indeed, many major shippers and brokers will never work with a carrier again for such conduct. This is because double brokering is tightly correlated with theft, cargo claims, hostage loads, no insurance, and other serious service related issues.

If a trucking company uses an owner operator, is that double brokering?

No, so long as the carrier actually used an owner operator and did not use another carrier - which is brokering without permission. The difference is that when a carrier uses an owner operator, the owner operator transports the goods using the carriers DOT and MC number. When a carrier engages in brokering, the DOT and MC number changes. So, if the carrier provides a shipper and broker with a DOT/MC number and the goods are transported under a different DOT/MC number, that is not an owner operator, that is brokering (ie double brokering).

Why would a user report a carrier for suspicious activity?

There are many users who are experts in the industry and are able to quickly recognize chameleon carriers and carriers who may engage in wrongdoing such as double brokering, fraud and theft. Those users will use the reason “Suspicious Activity” to file a report to warn other users that this carrier may engage in wrongful conduct. Examples include, associated entities, falsified bills of lading or other documents, the use of factoring companies well known to be involved in certain wrongdoing and more. Suspicous acitivity reports simply indicate to shippers and brokers that additional vetting is necessary.

How can I delete or edit my report?

It's easy! When you are on that particular carrier’s profile, navigate to the reports tab, place your cursor on the right hand side of the page and scroll down. You should see your past report filed against that carrier. You can edit, delete or file another report for a different reason.

What is the purpose of the ‘’unfair’’ and ‘’fair’’ buttons?

If a significant number of our advanced users utilize the “unfair” button, the report may be removed. Advanced users are people who have been verified by Carrier Assure as a trusted industry expert.

Report a Broker FAQs

Can I file a report for free?

Yes. Register for a free account on carrierassure.com using your FMCSA reported email address. Once you have logged in, just type in the MC number of the broker that you would like to report. You will see the option to report the broker. To report the broker for service related issues such as being rude, upgrade to Premium and use the service (stars) review feature, which will impact the broker’s score.

Is a report filed against a broker vetted first?

Yes. The reports that are filed have to go through multiple verification steps before they are approved to be published. Each report must also have supporting documentation. Carrier Assure takes reports very seriously and asks that its customers do the same. Reports may hurt a broker’s business and they will impact a broker’s performance score; for those reasons, reports are not allowed for service related issues such as “the broker was rude.” Customers are encouraged to use the service review feature instead for such issues.

Can a broker respond to a SuspectBroker Report?

Only if the broker has reported an email address to the FMCSA or is a Carrier Assure customer. When the report is filed, the broker will receive an email with a link to respond to the report. If the broker has not reported an email address to the FMCSA, the broker will not receive notification of any reports filed against it. The broker’s response will be visible to all users of Carrier Assure. If you are a broker and you have not received such an email prompting your response to a report, or you have any other questions please email us at tech@carrierassure.com

Can a broker dispute a SuspectBroker Report?

We will try to assist brokers with any disputes when possible. Please email us at tech@carrierassure.com and provide us with a summary of your dispute. Due to staffing shortages, we cannot discuss the reports over the phone.

Will a SuspectBroker Report impact a broker’s score when available?

Yes. Reports filed against a broker may impact the score depending on the type of report, severity of the reason selected and how recent the incident occurred.

What are the reasons available to file a report against a carrier?

The reasons to file a report against the broker include: No Pay, Slow Pay, Double Brokering, Improper Shipment Info, Unfair Changes, Fraud, and Others. We do not allow reports for service related issues. We encourage trucking companies to use the service feature (stars) for such compliants.

What is double brokering for a broker?

When a broker has intentionally tendered the shipment to another broker, without the shipper/customer’s permission, and that shipment is then tendered to a carrier - that is double brokering for a broker

Why is double brokering bad when it involves a broker?

When a broker tenders a shipment to another broker without informing the customer, it increases the risk that problems will occur such as theft, cargo claims, hostage loads, no insurance, and other serious issues. The trucking company is at high risk for not getting paid when a broker double brokers a shipment.

What is co-brokering?

When a broker tenders a shipment to another broker with the customer’s knowledge and consent, that is co-brokering and it is acceptable because there is transparency involved

Why would a user report a broker for suspicious activity?

Experienced users in the industry can quickly recognize brokers who may engage in wrongdoing, such as not paying truckng companies, double brokering, fraud, theft and other problems. These users will use the reason "Suspicious Activity" to file a report and warn others. Examples include falsified documents, inconsistent communication, and connections with entities known for unethical practices.

How can I delete or edit my report?

It's easy. When you are on that particular broker’s profile, navigate to the reports tab, place your cursor on the right-hand side of the page, and scroll down. You should see your past report filed against that broker. You can edit, delete, or file another report for a different reason.

What is the purpose of the "unfair" and "fair" buttons?

If a significant number of our advanced users utilize the "unfair" button, the report may be removed. Advanced users are verified by Carrier Assure as trusted industry experts.